Terms of Use

Last Updated: 3 September 2024

Welcome to the DS Financial platform. This document outlines the Terms and Conditions ("Agreement") that govern your use of the DS Financial platform and its associated products and services (collectively, the "Platform"). By accessing, registering an account, or otherwise utilizing the Platform, you formally agree to be bound by the entirety of this Agreement. If you do not consent to these terms, you must discontinue all use of the Platform immediately.

1. Introduction and Acceptance

• Binding Agreement: By registering, accessing, or using the DS Financial website and Platform, you acknowledge and agree to abide by these Terms of Use, our Privacy Policy, and any other supplemental policies published by DS Financial.
• Eligibility: You must be a minimum of 18 years of age and possess the legal capacity to enter into legally binding contracts under applicable law. By accepting these Terms, you certify that you meet these eligibility requirements. **Note:** Due to regulatory limitations, citizens and residents of the United States and Germany are not eligible to utilize our services.

2. Account Registration and Security

• Account Creation: To access our trading services, you are required to register an account and provide accurate, current, and complete personal identification data, which may include your name, contact information, and verified identity documents (as mandated by regulatory requirements).
• Account Security Responsibility: You are solely and fully responsible for maintaining the confidentiality and security of your account credentials. You must notify DS Financial immediately if you suspect any unauthorized access or security breach. DS Financial is not liable for any loss, damage, or corruption arising from unauthorized access to your account or device damage resulting from Platform use.
• Account Verification (KYC/AML): We reserve the right to perform necessary Know Your Customer (KYC) and Anti-Money Laundering (AML) verification checks in accordance with global regulatory and legal obligations.

3. Trading on the DS Financial Platform

• Market Access: DS Financial may facilitate access to various financial markets, including, but not limited to, Foreign Exchange (Forex), commodities, and equities. You bear the sole responsibility for comprehending the inherent risks of these markets and ensuring your trading activities comply with all relevant local and international laws.
• Trading Fees: Applicable fees, which may include spreads, commissions, and other necessary charges, will be clearly disclosed to you prior to the execution of any trade order. Your use of the Platform constitutes your agreement to pay all such applicable fees.
• Order Execution: You may submit trading orders subject to the parameters set by the Platform. We cannot guarantee immediate or specific execution and are not responsible for any delays, failures, or errors in the order processing systems.

4. User Obligations and Prohibited Conduct

• Legal and Regulatory Compliance: You are required to fully comply with all applicable local and international laws pertaining to trading, taxation, and general financial conduct.
• Prohibited Activities: The following activities are strictly prohibited on the Platform: market manipulation, engaging in insider trading, funding or participating in money laundering or terrorism financing, and the unauthorized use of bots or automated trading tools.
• Information Accuracy: You commit to providing DS Financial with accurate and current information and to promptly update this information following any changes.

5. Fees and Payment Structure

• Fee Structure: Fees may encompass trading charges (spreads, commissions), withdrawal processing fees, and maintenance fees (if applicable). All charges will be transparently disclosed before transaction confirmation. DS Financial reserves the right to modify its fee structure upon providing prior notice to users.
• Payment Methods: Available funding methods may include bank transfers, credit/debit cards, cryptocurrency, or other supported channels. All deposit and withdrawal transactions are subject to mandatory verification and compliance screening.

6. Data Privacy and Security

• Privacy Policy: The collection, use, and handling of your personal data are managed according to the provisions detailed in our separate Privacy Policy. Your use of the Platform implies consent to our data practices.
• Security Measures: We implement industry-standard security protocols; however, no digital system can guarantee absolute security. DS Financial does not warrant the complete security of the Platform.

7. Account Suspension and Termination

• Suspension of Access: We reserve the right to suspend or limit your account access without prior notice if we reasonably suspect a violation of these Terms or any applicable laws or regulations.
• Termination: You may request to close your account at any time. DS Financial may terminate your account at its sole discretion for material breaches of this Agreement.
• Consequences of Termination: Upon termination, any pending financial transactions and outstanding balances remain due. You will lose access to the Platform, and any open trading positions may be closed by the Company.

8. Amendments to the Agreement

DS Financial reserves the unilateral right to revise or amend these Terms of Use at any time. Any changes will be communicated to users, and your continued utilization of the Platform following such notification shall constitute your full acceptance of the revised terms.

9. Bonus Terms and Conditions (Promotional)

The following terms apply specifically to any promotional bonus funds granted by DS Financial:

• Bonuses are restricted to one account per user and are strictly non-transferable.
• To qualify for the withdrawal of a bonus, you must execute a cumulative trading volume equal to the bonus amount divided by 4 (Bonus / 4).
• If the required trading volume is not met within 60 calendar days (equivalent to approximately 44 trading days), the allocated bonus will be revoked and removed from the account.
• *Example:* A deposit of $1,000 receiving a $200 bonus requires a total trading volume of 50 lots ($200 ÷ 4).
• Bonus funds and any profits derived from trading with the bonus are only eligible for withdrawal once the volume requirements are fully satisfied.
• Bonuses apply exclusively to FX products and are subject to a maximum leverage of 100:1.
• Bonus terms may be subject to modification with prior notice.

10. Refund and Withdrawal Policy

• Refund requests are processed internally within 3 business days of submission. Once approved, the reflecting of funds in your bank account may require an additional 5–7 business days, depending on your financial institution.
• **Note on Bonuses:** If a bonus was received, the corresponding trading volume requirement (Section 9) must be satisfied before any withdrawal (including initial deposit funds) can be processed.

11. Disputes and Complaints Resolution

Should you encounter any issue, dispute, or wish to file a formal complaint, please contact us promptly via our dedicated chat service, email at info@dsfinancial.net, or by phone. We are committed to resolving all cases within 48 hours.

12. Credit Accounts Policy

In instances where DS Financial extends credit to an account, all withdrawal functions will be restricted until the full credit amount has been successfully repaid. Existing balances or trading profits cannot be utilized to offset or repay the granted credit.

By continuing to use the DS Financial Platform, you confirm that you have thoroughly read, fully understood, and expressly agreed to all provisions within these Terms and Conditions.

Effective Date: 3 September 2024