At DS Financial (“DS Financial,” “we,” “our,” or “the Company”), we are committed to providing a transparent, secure, and efficient process for clients to access their funds. This Withdrawal Policy ("Policy") details the necessary terms, procedures, and conditions for processing withdrawals. Your use of our services constitutes full agreement to comply with this Policy.
1. Eligibility Criteria for Withdrawal
To successfully submit and process a withdrawal request, the following conditions must be met:
- Your DS Financial account must be fully verified in adherence to our Know Your Customer (KYC) and Anti-Money Laundering (AML) standards.
- Your account balance must be positive and not subject to active margin calls, negative equity, or outstanding obligations.
- The funds requested for withdrawal cannot be actively tied to ongoing trading obligations (e.g., collateral or margin requirements for open positions).
- The requested amount must satisfy the minimum withdrawal threshold established by DS Financial.
2. Withdrawal Procedure and Timelines
We strive to process all requests promptly and efficiently.
- 2.1 Submitting a Request: All withdrawal requests must be initiated via the secure client portal after logging into your DS Financial account. You must accurately specify the amount and the intended withdrawal method.
- 2.2 Processing Times: We aim to process all valid withdrawal requests within 3 business days. The time required for funds to reflect in your chosen account varies by method:
- **Bank Transfers (Domestic & International):** Typically 3–5 business days following internal processing.
- **Cryptocurrency:** Up to 24 hours following internal processing and network confirmation.
- 2.3 Withdrawal Fees: Any fees associated with the chosen method will be clearly displayed before you confirm the request. Clients are responsible for any supplementary charges imposed by third-party intermediaries, such as correspondent banks or payment processors.
3. Supported Payment Methods
Available withdrawal options may vary based on your geographic location, currency, and local regulations:
- Bank Transfers (Domestic and International Wire)
- Cryptocurrency (e.g., Bitcoin, Ethereum, and other supported digital assets)
- Other authorized payment providers (as available)
4. Withdrawal Limitations and Security
- Minimum Withdrawal: The minimum permitted withdrawal amount is **$50 USD** (or the equivalent in your account currency).
- Large Withdrawals: Requests for exceptionally large amounts may necessitate supplementary verification procedures or internal compliance approval to ensure security.
- 5.2 Withdrawal Restrictions: DS Financial reserves the right to restrict or delay withdrawals if we detect suspicious activity, suspect fraud, identify non-compliance with KYC/AML standards, or when mandated by legal or regulatory directives.
- 5.3 Fees on Profits / Account Closure: Certain administrative, swap, or liquidity-related fees may apply when withdrawing profits or formally closing an account. These fees must be settled directly and **cannot be deducted from client-segregated funds**. The fee amount is dependent on factors such as account type, tenure, and profitability.
5. Rejected or Delayed Requests
A withdrawal request may be rejected or subject to delay for reasons including, but not limited to:
- Insufficient available funds or active margin obligations.
- Incomplete or non-verified account or withdrawal details.
- Errors within the submission request (e.g., incorrect wallet address).
- Detection of suspicious or non-compliant trading activity.
- Unforeseen technical issues or system maintenance.
In such instances, we will promptly notify you of the rejection and provide the necessary steps for resolution.
6. Currency Conversion and Associated Fees
If the withdrawal requires currency conversion, DS Financial will apply the prevailing exchange rate at the specific time of processing. Conversion fees may apply, dependent upon the payment method utilized.
7. Policy Amendments
We reserve the right to revise and update this Policy periodically. All amendments will be published on our website and communicated via appropriate channels. Your continued use of our services following the posting of updates constitutes acceptance of the revised terms.
Effective Date: 3 September 2024
